04 - 05 September, 2018 | The Royce Hotel, Melbourne

Joanne Knight


Head of Analytics and Data Science
Department of Internal Affairs, New Zealand


9:10 AM An Identity Approach to Service Design

Privacy and Security have become well entrenched lenses through which we approach and test our design of services. However in a ‘customer centric’ and ‘identity is at the centre of everything’ world, Identity still fails to get the attention it deserves. Approaching service design from an Identity perspective as well as Privacy and Security can provide opportunities for organisations to see risks to their services in a new way. But in this session Joanne, an identity practice guru, will explore what is possible for data privacy and protection when you stop thinking about identity all together.

This session will show you how to:

  • Avoid creating a pseudo National ID infrastructure by stealth and face an inevitable truth
  • Focus on personal information verification rather than identity verification, with accuracy and binding as core aspects
  • Make use of claims, and services that offer accurate and bound information, to devalue information in the face of the inevitable


Check out the incredible speaker line-up to see who will be joining Joanne.

Download The Latest Agenda