04 - 05 September, 2018 | The Royce Hotel, Melbourne

Jason Holandsjo


Chief Compliance & Privacy Officer
Telstra


11:30 AM Preventing Blind Customer Agreements to Reduce The Risks of Customer and Revenue Loss

Many factors go into the creation of a customerbusiness agreement. One of them is transparency and mistakes in an agreement can ultimately put the business at risks of customer and revenue loss. In order to avoid problems, organisations must understand disclosure processes to ensure simple, effectively and quick communication to gain drive customer confidence.

This session will show you how to:

  • Provide valued customers a responsive, supportive and customised agreements prior to the customer’s purchase of the service or product
  • Prevent complaints that will most likely result in increased operational costs, a loss in customer loyalty and revenue
  • Indulge in richer and deeper conversations with the customer to build transparent relationships
  • Adopt a simple, effective and quick disclosure process


Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda